Refund policy

RETURNS & REFUNDS

We want you to be happy with your WILD AS DIRT order.

All returns, refunds and remedies are handled in accordance with the Australian Consumer Law.

 FAULTY OR DAMAGED PRODUCTS

If your item arrives damaged, faulty or does not match what you ordered, please contact us as soon as possible.

Please include:

- Your order number
- A description of the issue
- Photos of the product
- Photos of the packaging where relevant

We will assess the issue and work with you on an appropriate remedy.

CUSTOM & PERSONALISED PRODUCTS

Because custom and personalised products are made specifically for you, we generally cannot accept returns simply because you have changed your mind.

This does not remove or limit your rights under Australian Consumer Law.

CHANGE OF MIND

Change-of-mind returns are not guaranteed.

If you have changed your mind about a standard, non-personalised product, please contact us before sending anything back. We will let you know whether a return can be accepted.

Return postage may be the customer's responsibility where the return is not due to a fault or problem with the product.

WRONG ITEM

If we have sent you the wrong item, please contact us before returning it and we will work with you to resolve the issue.

REFUNDS

Where a refund is approved, it will generally be processed using the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

CONTACT US

Please contact WILD AS DIRT before returning any product so we can provide the appropriate instructions.